Job Description

Position
Chief Financial Officer

Description

Position Requirements

The Patient Coordinator is responsible for maintaining, scheduling, answering phones, and performing administrative responsibilities by performing the following duties:

• • • Responsible for maintaining the schedule. Including scheduling follow-up appointments, reoccurring appointments to authorization, scheduling re-evaluations as necessary, building out available time slots and admin times.
    • Greet families as they arrive. Collect any intake paperwork or copay's as necessary.
    • Answer phone for clinic in a professional manner. Cancel and reschedule appointments, transfer calls, answer general questions, check voicemail and respond in a timely manner.
    • Make calls to patients. Call for therapist out of office, therapist change, clinic closed, or to fill appointments as available.
    • Track authorizations and schedules accordingly. Notifies parents of expiring authorization and give supporting documents on steps to renew authorization.
    • Maintains waiting room area. Keeps tidy and sanitizes as needed. Maintains client comfort, including noise level, activity level, and cleanliness.
    • Updates any patient changes in chart. Notifies appropriate departments of changes (Billing/Authorizations)
    • Maintains wait list. Keeps updated wait list and calls as openings/filler appointments become available.
    • Tracks patient attendance issues. Works with clinic manager to resolve attendance issues.
    • Files patient and therapist documents. Scans and inputs child documents into their chart attachments.
    • Converses openly with therapist about schedule and makes adjustments accordingly.
    • Responds to company messenger and e-mails in a timely manner
    • Gives parents information or directs them to appropriate place for programs including HBOT, Brain First, Handwriting without Tears, and Feeding Group.
    • Ensures patient confidentiality at all times.
    • Advocates for the patient at all times. Keep the patient in mind at all times. Treats all families fairly and ethically when scheduling and interacting.

Office Hours: Full time, non-exempt, 40 hours/week, Monday - Thursday, 8:00 AM - 6:00 PM

Location
Admin

Exempt/Non-Exempt
Non-Exempt

Full-Time/Part-Time
Full-Time

Hiring Manager(s)

Minimum Education
Minimum Education: High School Diploma or equivalent.

Salary

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.


This position is currently accepting applications.

Job Tags

Full time, Work at office

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